Introduction
We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy (‘Policy’) describes how Upwisery (collectively " Upwisery, we, our, us") collect, use, share, protect or otherwise process your personal information through our Website
www.upwisery.com (‘Website’). Your personal information will primarily be stored and processed in India and may have data protection laws that are different from those that apply in the country in which you are located. By visiting this Website, providing your information, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy.
Collection of Information
We collect your personal information relating to your identity, demographics and when you use our Website, or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect including but not limited to, while using our Website, name, telephone/mobile number, email ID, designation, company name, company website, company revenue, country, city, any other personal details that may have been voluntarily provided by you. Our primary goal in doing so is to provide you a safe, efficient, smooth, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information, by choosing not to use a particular feature on the Website. We may track your preferences, and other information that you choose to provide on our Website. We use this information to do research on our users' demographics, interests, and behaviour to better understand and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
When a third-party collects your personal information directly from you, you will be governed by their privacy policies. Upwisery shall not be responsible for the third-party privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.
Use of Information
We use your personal information via this Website to enhance user experience, help promote a safe service, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, conduct marketing research, analysis, surveys and as otherwise described to you at the time of collection of information and to customize and improve your experience with the Website and related services and/or added features offered to you. We may use your contact information voluntarily shared by you to send you notification/newsletters based on your preferences and your interests or that we feel may be of interest to you. You may at any time request that we discontinue sending you emails or other communications generated in response to your provision of personal information via this Website.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete surveys conducted either by us or through a third- party market research agency. These surveys may ask you for personal information, contact information, gender, date of birth, demographic information (like pin code, age or income level) attributes such as your interests, household or lifestyle information, your purchasing behaviour or history preference and other such information that you may choose to provide. Participation in these surveys are purely voluntary in nature. We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
Sharing of Information
We may provide your personal information to internally within Upwisery or its group or sister concerns to conduct market or other research. We may disclose personal and sensitive personal information to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to summons, court orders, or other legal process. All of these disclosures may involve the transfer of personal information to countries or regions without data protection rules similar to those in effect in your area of residence. Personal information may also be disclosed to law enforcement, regulatory, or other government agencies, or to other third parties, in each case to comply with legal or regulatory obligations or requests.
Security Precautions
To protect your personal information from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. The transmission of information is not completely secure for reasons beyond our control. The access to your personal data is limited to only those employees, agents, contractors and other third parties who have a need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We adopt industry standard security measures and keep updating our systems from time to time to protect your personal information against any hacking or virus dissemination. However, by using the Website, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Website.
Target /Advertisements
We may use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this Website and other websites in order to provide advertisements about goods and services of interest to you.
Use of Children Information
Use of our Website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years. If you have shared any personal information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
Data Retention
We retain your personal information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if there is a legal obligation to retain the data; if required to comply with any applicable statutory or regulatory retention requirement by law; if we believe it may be necessary to prevent fraud or future abuse; to enable Upwisery to exercise its legal rights and/or defend against legal claims; or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.
Your Rights
We take every reasonable step to ensure that your personal information that we process is accurate and, where necessary, kept up to date, and any of your personal information that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. You may access, correct, and update your personal information directly by writing to us at the contact information provided below to assist you with these requests. You have an option to withdraw your consent that you have already provided by writing to us at the contact information provided below. Please mention “for withdrawal of consent” in the subject line of your communication. We will verify such requests before acting upon your request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related Terms of Use and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, such withdrawal may hamper your access to the Website or restrict provision of our services to you for which we consider that information to be necessary.
Consent
By visiting our Website or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the Website in accordance with this Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. You, while providing your personal information over the Website or any partner Websites or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal information” in your subject line of your communication. We will verify such requests before acting on our request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related terms of use and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.
Changes to this Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our Privacy Policy got last updated, placing a notice on our Website, or by sending you an email when we are required to do so by applicable law.
Data security and Integrity
Upwisery has reasonable security policies and procedures in place to protect personal information from unauthorized loss, misuse, alteration, or destruction. Despite our best efforts, however, security cannot be absolutely guaranteed against all threats. To the best of our ability, access to your personal information is limited to those who have a need to know. Those individuals who have access to the data are required to maintain the confidentiality of such information.
We also make reasonable efforts to retain personal information only for so long i) as the information is necessary to comply with an individual’s request or ii) as necessary to comply with legal, regulatory, internal business or policy requirements.
Grievance Officer
Grievance Officer/Nodal Officer In accordance with (1) Information Technology Act, 2000 and rules made there under, and (2) Consumer Protection (E-Commerce) Rules 2021 the name and contact details of the Grievance Officer/Nodal Officer is provided below:
